FAQs

Shopping & Order Information

Q: Where is my order?

  1. You may check the status of your order at any time by viewing the Order History section of My Account. You will also receive e-mail updates about your order status at the address you provided during checkout. If you do not have an account you may click here to enter in your order number and zip code to check for tracking updates. If you need further assistance tracking your order please contact a Customer Service Associate by calling 1-800-890-9601. It may take up to 1 hour for processing information to appear in your Order History after you select "Place Order". Shipment tracking information is provided in your Order History when your package is checked into the carrier's system and may not be available for up to 48 hours after an order has left our warehouse. Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.

Q: Can I change or cancel my order?

  1. We process orders very quickly to ensure that you receive them as soon as possible. As a result, you are unable to change or cancel your order after it is placed. Once you receive your order in the mail, simply return any items you do not want by following our Return Instructions.
     

Q: I like the item I bought, but it is the wrong size for me. Can I exchange it for a different size?

  1. Yes, you may exchange item(s) in your online order. Enclose your item(s) and Return Slip in a package, indicating the reason for your return, and mail it back to us. We cannot process exchanges by mail, but you can contact a Customer Service Associate by calling 1-800-890-9601, and we will be pleased to assist in placing a new order for the correct size. 

Q: Can I create a wish list?

  1. Yes! Creating a Wish List of items you would like to have is easy and fun. You may share your list with family and friends, or you can choose to keep it to yourself. 1. First you must log in or create an account . Once logged in, you can create your wish lists. You will be able to access your wish lists at any time at the bottom of the page under Customer Service, or in the left side menu in My Account. 2. Find an item you would like to add, select your size and color, and click the heart in the corner of the main image. 3. After your wish list is completed, you can share it with family and friends or just keep it to yourself for later reference.

Q: Can I view someone else’s wish list?

  1. You can view someone else’s wish list in the following ways: 1. If you received an email notifying you a wish list has been shared with you, you can simply click on the link provided in the email to view their wish list. 2. If you have not received an email notification, you may visit this page and enter in their first and last name, or email address, to search for their wish list. You will only be able to view another person’s wish list if it has been set to be viewed publicly.

Q: How do I determine what the best size is for me?

  1. View our Size Guide  to see the sizes we offer and choose the size that matches your body measurements and fit preferences. To help you get accurate body measurements refer to the How to Measure section of the Size Guide .

Q: What if I see a lower price after I buy something?

  1. We are no longer making price adjustments on any orders.

Q: How do I shop for items online?

  1. There are two ways to shop our full assortment online. You can shop by browsing the various product categories and their drop-down menus at the top of the page. Or, you can search for an item you are looking for by typing the product words or style number into the "Search" box.

Q: How do I purchase an item(s) that I want?

  1. As you browse our fashions, select any item for detailed product and pricing information. Indicate your desired color and size, and select "Add to Bag." Once you have gathered all the items you wish to purchase, select "Start Secure Checkout" and proceed through the indicated steps. You can also place your order with a Customer Service Associate by calling 1-800-890-9601.

Q: I'm having trouble viewing pictures on the site. What can I do to fix this?

  1. Our site is best viewed at a screen setting with a resolution of 800 x 600 or greater. Check your screen setting to ensure it is set at this resolution or greater. More information.

Q: Do you have a mail-order catalog I can sign up to receive?

  1. At this time, we do not have a catalog.

Q: Where can I learn more about how to purchase and redeem gift cards?

  1. Gift cards are no longer available for purchase or redemption.