Customer Service Returns and Exchange

Returns & Exchanges

Q: What is your return policy for orders placed online?

  1. We will gladly accept returns and exchanges for merchandise purchased online in its original condition within 60 days of the original purchase. Gift Cards purchased online are non-refundable. Please read the following information regarding our return options for merchandise purchased online. In-Store Returns of Online Purchases: Most items purchased online (except gift cards) may be returned to a Christopher & Banks non-outlet retail store within 60 days of the original purchase. They may not be returned to an outlet store. If an original receipt is presented, a refund for the amount paid for the item plus any applicable sales tax will be issued in the original form or forms of payment. Shipping and gift-boxing charges are non-refundable. Without a receipt, a merchandise credit will be issued for the current selling price of the returned item. See below for the policy for returns on purchases made via PayPal. Mailed Returns of Online Purchases: Items purchased online (except gift cards) may be returned by mail within 60 days of the original purchase. To return an item by mail, complete the return questionnaire (printed on the front side of the original packing slip) and state the return reason. We cannot process exchanges by mail, but you can contact customer service at 1-800-890-9601, and we will be pleased to assist in placing a new order for the correct size. We recommend you retain a copy of the return questionnaire for your records. If you no longer have the return questionnaire, please enclose a note explaining the reason for your return. Attach the return mailing label provided with your order to mail your return. If you no longer have the return mailing label, you may mail the item to: Christopher & Banks Returns Department
    350 Omega Parkway
    Shepherdsville, KY 40165
     Returns must be sent at your cost. We recommend that you verify that the package has sufficient postage and ensure your package for the purchase price, as we are not responsible for packages lost or damaged in transit. Upon receipt of your return, a refund in the amount of the cost of the item plus any applicable sales tax will be issued to the original form or forms of payment. Items purchased in-store may not be returned by mail.     Return of Items Purchased Online Using PayPal: Items purchased online using PayPal may be returned by mail (as described above) to receive credit to a PayPal account. Items purchased using PayPal and returned to a non-outlet retail store with an original sales receipt or packing slip will receive a merchandise credit in the amount paid for the item plus any applicable sales tax. Items purchased using PayPal and returned to a non-outlet retail store without an original sales receipt or packing slip will receive a merchandise credit for the current selling price. Damaged or Defective Items: If you receive a damaged or defective item, please call Customer Service at 1-800-890-9601 immediately so that we can address the problem.

Q: how do i return an item purchased online for a refund or exchange?

  1. A. for online orders, there are two easy ways to return or exchange your item(s). Simply take your item(s) to one of our store locations or repackage and mail it back to us. Please see below for detailed return instructions. Return or Exchange an online order to a retail store: For your convenience, you may return items bought online to your local Christopher & Banks store in accordance with our Return & Exchange Policy. a) Visit our Store Locator to find the store nearest you. b) Bring your item(s), online receipt, and original tags, if available, to the store to have your return or exchange processed. Return or Exchange by mail: a) Complete the Return Slip on the receipt you received in your package(s) by indicating the return reason and quantity returned. We cannot process exchanges by mail, but you can contact customer service at 1-800-890-9601, and we will be pleased to assist in placing a new order for the correct size. b) If you no longer have your Receipt/Return Label, please enclose a note indicating the reason for the return and mail your item to the address below. If you no longer have your Receipt/Return Label, please enclose a note indicating the reason for the return and mail your item to the address below. Christopher & Banks Returns Department
    350 Omega Parkway
    Shepherdsville, KY 40165
    c) Take your item to your local shipping facility or post office for shipment back to us. returns must be sent at your cost. we recommend you verify the package has sufficient postage and insure your package for the purchase price, as we are not responsible for packages lost or damaged in transit. d) Upon receipt of your return, we will process your refund using the information you provide on the Return Slip in accordance with our Return & Exchange Policy. Return or Exchange a store bought item to a store location: a) Visit our Store Locator to find the store nearest you. b) Bring the merchandise, your receipt and original tags, if available, to the store to have your return or exchange processed in accordance with our Return & Exchange Policy.

when will i receive my refund?

  1. A. You can expect a refund in the same form of payment originally used for purchase, within 30 days after we receive your returned product. Depending on the timing of your credit card company, please allow one to two billing cycles for the credit to appear on your statement.

Q: what is your return policy for item(s) bought at a non-outlet retail store?

  1. A. We will gladly accept your return of merchandise in its original condition at any of our non-outlet retail stores within 60 days of the original purchase date. Returns Accompanied by the Original Receipt Within 60 Days of the Purchase Date will receive a refund for the price paid in the original form of payment. Cash refunds over $75 may require a refund check from the corporate office. For purchases made by check there is a 10-day waiting period before a cash refund may be issued. Credit card payments must be refunded back to the original credit card. Merchandise credit or gift card purchases will be refunded for the amount of the actual purchase price and a merchandise credit will be issued. Returns Accompanied by a Gift Receipt Within 60 Days of the Purchase Date will receive a merchandise credit for the price paid. Returns Accompanied by the Original Receipt or Gift Receipt More Than 60 Days After the Purchase Date will be issued a merchandise credit for the current selling price. Returns without a Receipt will be issued a merchandise credit for the current selling price. Price Adjustments will be processed within 10 days of the original purchase date on merchandise purchased at full price when the original receipt is presented. The price difference will be refunded in the original form of payment. No price adjustments on sales merchandise or merchandise purchased on promotion.

Q: what is your return policy for item(s) bought at an outlet retail store?

  1. A. We will gladly accept your return of merchandise in its original condition at any of our outlet retail stores within 30 days of the original purchase date. Returns Accompanied by the Original Receipt Within 30 Days of the Purchase Date will receive a refund for the price paid in the original form of payment. Cash refunds over $75 may require a refund check from the corporate office. For purchases made by check there is a 10-day waiting period before a cash refund may be issued. Credit card payments must be refunded back to the original credit card. Merchandise credit or gift card purchases will be refunded for the amount of the actual purchase price and a merchandise credit will be issued. Returns Accompanied by a Gift Receipt Within 30 Days of the Purchase Date will receive a merchandise credit for the price paid. Returns Accompanied by the Original Receipt or Gift Receipt More Than 30 Days After the Purchase Date will be issued a merchandise credit for the current selling price. Returns without a Receipt will be issued a merchandise credit for the current selling price. Price Adjustments will not be issued on outlet merchandise.

Q: Can I return an item purchased in a Christopher & Banks store to your online returns department?

  1. While items purchased online may be returned via mail or returned to a store, items purchased at a store must be returned to one of our stores and cannot be returned via mail. Visit our Store Locator page to find the store nearest you.

Q: How can I place a free store pickup order?

  1. To place an order to be picked up at a Christopher and Banks non-outlet location, please follow these steps:

    1. Add the item(s) to the cart and start secure checkout,
    2. Login for faster checkout or select Guest checkout,
    3. Select "FREE Store Pickup",
    4. Select a store which is displayed based on your current location or Click on "Search Stores" to change stores,
    5. Enter the billing and payment information, and
    6. Click "place order"