Returns & Exchanges
What is your return policy for orders placed online?
We want you to be 100% satisfied with your purchase. If any item received from Christopher & Banks does not meet your expectations, then return the item using one of the methods below within 30 days from the date you receive your package for a refund. Items returned 31-40 days from receipt of package may qualify for a Christopher & Banks online account credit. Your original shipping and handling fees are non-refundable. Please note: Invoices are not included in packages. You will receive order confirmation, shipping confirmation, and delivery confirmation emails containing your order details. To view your order information at any time, please log into your account.
Returns Made Easy
If you are not completely satisfied with your purchase, we have made it easy for you to return the item. We have partnered with Happy Returns to offer two convenient ways to return your item and receive a quick refund. For most items, you may select from thousands of Return Bar locations, including The UPS Store, Ulta Beauty, Staples, and Petco. For other items, or if you simply prefer, we make it easy for you to print a Return Shipping Label to return the item via UPS. If you live near one of our Christopher and Banks stores, you may also return your online purchase to a store for a refund. To receive a refund, you must adhere to the policy and utilize Happy Returns.
A Return Shipping Fee of $9.99 will be charged to the original method of payment used on the purchase if using a Return Bar location or printing a Return Shipping Label.
Watch these short videos for easy, step-by-step how-to instructions to use the Happy Returns portal.
Option 1: How to Return at a Return Bar Location
When you want your refund immediately:
- Start Your Return: click the "Start Your Return" link below and have your order number ready. If your item qualifies, select a Return Bar location (ineligible items won't appear in the Happy Returns portal). You’ll receive a QR code and instructions—no box or label needed!
- Choose a Location: Most Christopher & Banks items will qualify for the Return Bar option. Pick from thousands of Returns Bar locations, including the UPS Store, ULTA Beauty, Staples and Petco.
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Get Your Refund: Your refund will be initiated immediately once your return is accepted at a Return Bar.
Option 2: How to Print a Return Shipping Label
When your item doesn't qualify for the Return Bar option or if you prefer to ship the item:
- Start Your Return: Click the “Start Your Return” link below and have your order number ready.
- Print the Label: Print a UPS Return Shipping Label.
- Package Your Item: Box up your item(s) in the original packaging and attach the return label.
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Ship It Back: Drop off your package at any UPS location.
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How do I check the status of a return?
If you return an item using the Return Bar or Return Shipping Label options, you will receive email updates when the return is started, when it is approved, and when it is completed. In the Return Started email, click the "See return details" button to view the status of your return. You may also check your return status directly in the Happy Returns Portal.
Once your return has been completely processed by our team, you will receive a confirmation email letting you know that we have processed your return along with the amount you have been refunded.
To check the status of a return on Christopher & Banks.com, sign into your account and click "My Account" after clicking your name near the top of the page, then select "Order History". If we received and processed your return, your order will show that your return has been completed.
- The "status" of the item you returned will no longer state that it is "shipped" and rather that item was "returned" and the date the refund was processed for your return.
You may also call Customer Service at 1-800-890-9601 between 8am-9pm CST Monday through Friday or between 9am-5pm Saturdays. Choose "1" for Manage Orders, then "3" for Return Status. If we received your most recent return and have completed processing, you will hear this return first. You can then choose to hear a list of orders, look-up by order number, or look-up by item number.
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Damaged or Defective Items:
If you receive a damaged or defective item, please call Customer Service at 1-800-890-9601 immediately so that we can address the problem.
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When will I receive my refund?
Refunds will be issued to the original method of payment used on the purchase. If items are received outside our return policy, Christopher & Banks may issue an account credit or send the item back to you. Refunds to credit cards are applied immediately upon processing but may not appear on your billing statement for up to two billing cycles.
Original shipping and handling charges are not refundable.
Please allow 10 days for your return to be delivered, processed, and refunded. If you have not received a refund to your credit card after 15 days, please contact Christopher & Banks Customer Service at 1-800-890-9601 between 8am-9pm CST Monday through Friday and 9am-5pm CST Saturday.
Please note that certain items are sold "as is" or "final sale" except where prohibited by law. Such items cannot be returned or exchanged. When applicable, this will be specified at the time of sale.
Christopher & Banks will not issue refunds, credit, or allow exchanges for items that have been altered or damaged.
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What is your return policy for item(s) bought at a retail store?
Christopher & Banks accepts returns and exchanges for merchandise purchased online or in-store in its original condition within 40 days of the purchase date at any Christopher & Banks store.
Returns presented with the purchase receipt within 30 days will be credited the purchase price back to the initial form of payment.
Returns presented with a gift receipt between 31-40 days of the purchase date will be offered a merchandise credit for the purchase price.
Returns without a receipt or presented past 41 days of the purchase date are not accepted.
