Select Free Store Pickup to pick up your online order in your favorite C&B store. If the store has it in stock you could get it as soon as today. If not, we’ll ship it to the store for free.
We will keep you updated by email and let you know once your order is ready to pick up. Please do not attempt to pick up your order until you hear from us. You have 5 days to pick up your order once you hear from us.
Free Standard Shipping (online only)
Free Shipping offer is only valid online at christopherandbanks.com. Free shipping valid for “standard” shipping option within the contiguous United States only. Other available shipping options are at regular cost.
We are thankful for our customers, store associates and the communities that we serve and who make up the Christopher and Banks family. The global spread of COVID-19 is affecting us all, and we have been watching and monitoring with care the developments.After careful preparation and guidance from local officials, we have now decided to open select stores. Check our Store Locator to see if your favorite store is now open. We know safety is top of mind, and Christopher and Banks is taking all the proper precautions to keep our associates and valued customers safe while delivering the amazing service you come to expect. Learn more about the steps we’re taking to keep our customers and employees safe.We’ve also made the decision to extend temporary closures in select stores until governing officials indicate it is safe to reopen. We sincerely appreciate your support and patience during this difficult time. We’ll continue to keep you updated as we navigate these unknown times together. In the meantime, if you need help with a purchase, order, or account information, please contact our customer support team at 1-800-890-9601.As friends and family and part of our community, we look forward to seeing you and serving you when we re-open your store. Thank you for putting your trust in us and we look forward to welcoming you back soon. In the meantime, we welcome your visits to our website, where we hope to bring you a bit of inspiration.We’re here for you...Call-in your order: Simply call 1-800-890-9601, between the hours of 6am – 11pm CST.Risk-free shopping experience:In light of temporary closures in select stores, we are dedicated to making your shopping experience as flexible as possible and are temporarily extending our return policy to 90 days for all in store or online orders placed February 1, 2020 or later until further notice. Visit our return FAQs for more detail on our Return Policy.Friendship Rewards® Certificates:As COVID-19 affects our customers shopping behavior, we believe our Friendship Rewards® members deserve to use the certificates that they have earned. As a result, we are reissuing your unused April 2020 Friendship Rewards® certificate. We will be refunding the previously redeemed points in June and you will receive a new certificate in July.