Payment Options

Q: What forms of payment do you accept?

  1. We accept the Christopher & Banks Credit Card, VISA, MasterCard, American Express and Discover credit and debit cards, both in-store and online. You can also redeem your Christopher & Banks Gift Card or VISA, MasterCard, American Express and Discover branded gift cards or pay by cash or check in-store. At this time however, checks and gift cards issued by VISA, MasterCard, American Express and Discover are not currently accepted by our online store. 

Q: When will I be charged for my order?

  1. Your credit card will be charged once your items have shipped. However, debit and bank check cards may reflect a hold of funds immediately upon placing your order. 

Q: How do I redeem a coupon or discount code?

  1. You may enter your coupon or discount code in the space provided during checkout. Only one coupon or discount code is accepted per order. Please note promotional discounts do not apply toward the purchase of Gift Cards. 

Q: Do you charge sales tax?

  1. Sales tax is charged on items shipped to states and municipalities where Christopher & Banks, Inc. has a physical presence. Use our Store Locator to find the stores nearest you.

Q: How do I check the balance of my Gift Card?

  1. You may check your balance at any time by speaking with a Customer Service Associate by calling 1-800-330-3443 or taking your Gift Card to your nearest store location. 

Q: Does my Gift Card have an expiration date?

  1. For your convenience our Gift Cards do not expire. 

Q: What happens if the value of my Gift Card exceeds my order total?

  1. The balance will remain on your Gift Card for future purchases and you will not be required to provide a credit/debit card on the order.

Q: How do I redeem a gift card or merchandise credit?

  1. When you reach the payment section checkout, click the + sign next to use a Gift Card. Enter the 16-digit number and pin number located on the back side of your Gift Card and click "Apply".

If your Gift Card or Merchandise Credit Gift Card does not have a pin number, please call 1-800-330-3443 to have your Gift Card or Merchandise Credit Gift Card reissued, or redeem your Gift Card or Merchandise Credit Gift Card in-store.

You may use up to five Gift Cards or Merchandise Credit Gift Cards per order.

If the value of your Gift Card(s) or Merchandise Credit Gift Card(s) does NOT cover the total order amount, you will need to pay for the remainder of the purchase with a valid credit/debit card.